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Questions

We've answered below all the questions that our guests ask us, however, if we have missed one, then please contact us, and we will be happy to answer it directly.

Please click/press on the question to reveal the answer.

You state your home is state of the art - how can this always be true?
We know other villas claim to be state of the art, but ask them what they mean by it. Just adding a blu-ray player or an LCD TV here and there does not mean its state of the art. Technology advances at an alarming pace, so unless continual investment is being made, no-one can make the claim. We are happy to talk about why we consider our home is state of the art and all the continual improvements we are making.
Do you have a dvd collection for the theater/cinema?
Of course, there is no point providing a state of the art theater/cinema, if you can't use it whilst at Star Lake Manor. We have over 700 blu-ray movies and we are adding to it every month with all the new block buster releases. Also our movie collection can be used in every bedroom and living area, as each room has a blu-ray DVD player.
What is the maximum number of people allowed in the villa?
The villa holds a maximum of 16 guests + 2 infants under 3 years old. Occupancy levels are controlled by the state of Florida, and our home is licensed for the maximum allowed in any villa.
Are smoking or pets allowed?
For the comfort and safety of all guests, smoking is strictly prohibited within the villa which is fitted with smoke detectors which are linked to our security company. No pets are allowed.
How far away are the main attractions?
The villa is only 2 miles (5-8 minutes) from Animal Kingdom within Walt Disney World. Formosa Gardens is one of the closest residential communities to Disney. Sea World is 10-15 minutes away and Universal 20 minutes. This is one of the major reasons this is such a sought after area. After a long day at the Parks you can get the children home to enjoy the facilities offered in our home.
Can the pool be heated and how much does it cost?
Unlike most rental homes, pool and spa heating is provided FREE OF CHARGE.
Which direction does the pool face?
The pool faces north overlooking the lake, however, due to the enormous size of the deck and position of the pool, the deck chairs and sun loungers can be positioned to guarantee the sun from dawn to dusk all year round. As the pool backs onto Star Lake, our deck provides the ultimate private setting for relaxation. There are no roads in close promity to our pool to spoil the peaceful setting. As the pool faces north, the lanai and balcony are guaranteed to provide shade through out the day which most south facing pool areas will not be able to provide.
How is the pool / spa heated?
The spa and pools are heated by two separate heaters, one being electric and the other one being gas. Both will operate during the day. The pool is heated to 88F, and the spa heated to 103F.
What does the pool back onto?
The pool and deck backs onto star lake, giving unrestricted views of the lake.
How do we locate/enter the property?
The villa is really easy to find, we will provide directions from the airport, and the interstate to it. There are no visits to our management company or lock boxes to contend with, as our home is completely keyless. The front door uses a 4 digit code that is unique to every guest. The directions and door code will be sent to you about 2-3 weeks prior to your stay.
What is provided within the house and what do we need to bring.?
The villa is fully equipped for all your likely holiday requirements. Bed linen, towels and pool towels are provided. A small initial supply of toilet rolls are provided which you will have to top-up as required. However, we provide enough washing machine liquid and conditioner as well as dishwasher tabs for your entire stay.
Are there stores near by?
The villa is minutes from a 24 hour supermarket. The Premium Outlet Mall is only 10 minutes away and houses many designer label stores (including: Nike, Timberland, Adidas, Versace, Armani etc etc.). In addition there are a wide variety of stores on Highway 192.
Are there any Restaurants nearby?
There is a wealth of restaurants at the Formosa Shopping Centre which is 2 minutes away including: Outback Steakhouse, McDonalds, Chic Filet, Taco Bell, Red Lobster, TGIs, Dennys along with Chinese, Italian etc, many of whom will deliver. At the new Rolling Oaks development which is 5 minutes away you will find Olive Garden and Longhorn Steakhouse. On highway 192 there are many others including themed restaurants.
Are there any medical services nearby?
Hopefully you will not need this, but for peace of mind there is a walk in medical centre at the Formosa Shopping Centre 2 minutes away which is beside a drug store (Wal-greens).
What services are provided?
The house is professionally cleaned prior to your arrival and the pool and garden are tended to weekly. Additional cleans or daily housekeepng can be arranged during your stay for an additional fee
Who is your management company and how do I contact them?
The home is managed by David and Jean Salih, who have managed homes in the area for many years and are highly respected within the industry. They are available 24 hours per day and contact details will be given in advance as well as being in the villa.
How do we book?
Completing the on-line booking form is the most convenient way but you can also email/phone or write if you prefer.
What pool safety equipment does Star Lake Manor have?
The home has pool alarms on all the doors and windows leading to the pool. An alarm is sounded if the door or window is opened without first pressing the access button near the door.
Is there a house alarm system?
Star Lake Manor has a monitored alarm system. The alarm system covers the windows and doors, as well the smoke alarms within with the house. Also to comply with the recent hotel license changes, the house also has carbon monoxide detectors linked into the alarm system.
What do the optional services cost?
A mid stay clean costs $240. All prices exclude tax. Sterling prices are dependant on the exchange rate at the time of booking, and will be listed on the booking form.
Still got questions?
We are only a phone call away and will be happy to answer any questions that you may have regarding our home.